Shipping policy

1. General information

This Shipping Policy applies to all orders placed through our online store. It explains how we handle order processing, shipping methods, delivery times, and related questions.

Our products are made to order using a print‑on‑demand process and are fulfilled by third‑party print and logistics partners (such as Printify and their print providers).

2. Order processing times

  • All orders are processed after successful payment.

  • Typical processing time (production) is 2–5 business days, excluding weekends and public holidays.

  • During peak periods (sales, holidays, high demand), processing times may be longer.

Processing time is separate from shipping time. Your total delivery time = processing time + shipping time.

3. Shipping regions

We currently ship to:

  • North America: United States, Canada

  • Europe: European Union member states, and United Kingdom

  • Rest of world: Selected countries where our fulfillment partners offer reliable service

Shipping availability depends on our print providers and may change over time. If shipping is not available to your address, you will see this at checkout.

4. Shipping methods and estimated delivery times

Shipping methods and carriers are determined by our fulfillment partners and may vary by product and destination.

Estimated delivery times (after processing):

  • United States & Canada: generally 5–12 business days

  • Europe: generally 5–15 business days

  • Rest of world: generally 10–30 business days

These are estimates only and not guaranteed. Actual delivery times can vary based on carrier performance, destination, customs clearance, and other factors outside our control.

5. Shipping costs

Shipping costs are calculated at checkout based on:

  • Destination country/region

  • Product type and weight

  • Selected shipping speed 

The final shipping cost will be displayed before you complete your order.

In many cases we use “pass‑through” rates from our print providers, meaning you pay approximately what we pay them for shipping.

6. Customs duties, taxes and import fees

International shipments (especially outside the European Union) may be subject to:

  • Customs duties

  • Import taxes

  • Handling or brokerage fees charged by local authorities or carriers

These fees are not included in our product prices or shipping costs and are the responsibility of the recipient.

We cannot control or predict these charges and do not reimburse them. Please check with your local customs office for details before ordering.

7. Order tracking

Once your order has shipped, you will typically receive a shipping confirmation email with tracking information.

  • Tracking updates may be limited once the parcel leaves the origin country and enters the destination postal system.

  • Not all shipping methods to all countries include full tracking; if tracking is unavailable, this will usually be indicated in your confirmation.

You can also check your order status via your account or the order status page, if enabled in our store.

8. Address accuracy and delivery issues

Please make sure your shipping address is complete and correct at checkout.

We are not responsible for:

  • Delays or failed deliveries due to incorrect or incomplete addresses

  • Deliveries lost after successful delivery confirmation by the carrier

If a package is returned to us or to our fulfillment partner because of an incorrect address or failure to collect, we can offer reshipment to an updated address, but you may be responsible for additional shipping costs.

9. Delays, lost or damaged packages

Delays:
Delivery estimates are not guaranteed; delays can occur due to customs, carrier issues, weather, peak seasons or other circumstances beyond our control.

Lost packages:
If your order seems significantly delayed or lost:

  • Check the tracking information and your local post office first.

  • Contact us with your order number and tracking information so we can investigate with the fulfillment provider and carrier.

Damaged or defective items:
If your item arrives damaged or with a production defect, please contact us within 14 days of delivery with:

  • Order number

  • Clear photos of the item and the packaging

We will work with our fulfillment partner to arrange a replacement or other appropriate solution.

10. Returns related to shipping

For returns and exchanges (including those related to shipping issues), please see our Return / Refund Policy. Shipping costs from the original order are generally non‑refundable unless the return is due to our error or a confirmed defect.

11. Contact

If you have any questions about shipping, please contact us at:

Life Adventure Cases
Email: support@lifeadventurecases.com