Refund policy

1. Made‑to‑order products

All our products are made‑to‑order and fulfilled by our print‑on‑demand partner. That means each item is printed especially for you when you place an order. Because of this, we do not hold stock and we generally cannot accept returns or exchanges for reasons such as wrong size, wrong model, or change of mind.

2. Damaged, misprinted, or incorrect items

If your order arrives damaged, misprinted, or with a manufacturing defect, or if you receive the wrong item, we will gladly offer a free replacement or a refund.

To help us resolve this quickly, please:

  • Contact us within 30 days of delivery (for international orders, use 30–45 days depending on your audience).

  • Include your order number and a clear photo (or video) showing the issue (print error, damage, wrong product, etc.).

In most cases, there is no need to return the item; our partner processes reprints/refunds based on photo proof.

3. Returns & exchanges for other reasons

Because our items are custom printed on demand:

  • We do not accept returns or exchanges if you ordered the wrong size/model, entered an incorrect shipping address, or simply changed your mind once the order has been placed.

  • Please double‑check your device model (e.g. iPhone 14 vs 14 Pro, Samsung model, etc.) and shipping information before completing your order.

You can always email us if you made a mistake; in some cases, we may be able to modify the order if it has not gone into production yet, but this is not guaranteed.

4. Lost packages / wrong address

If the package is lost in transit or returned to sender due to an incorrect or incomplete address, we will:

  • Work with you to resend the order to the correct address (a new shipping fee may apply), or

  • Offer a partial solution at our discretion (e.g. discount on a replacement).

For packages confirmed as lost by the carrier (not due to wrong address), we will request an investigation and may offer a replacement or refund.

5. How to request a replacement or refund

Please contact us at support@lifeadventurecases.com  with:

  • Subject line: “Refund/Replacement Request – Order #[number]”

  • Your full name and email used for the order

  • Order number

  • Description of the issue

  • Clear photos/videos of the product and the packaging, showing the problem

We’ll review your request and respond within 2–3 business days with the next steps.

6. Chargebacks & disputes

If you are unhappy with your order for any reason, please contact us first so we can help. Opening a chargeback before contacting us can slow down the resolution process. We will always do our best to resolve any issues quickly and fairly within the limits of our print‑on‑demand partner’s policy.